Terms and Conditions

These conditions govern your access to and use of the Fortune Bay Casino website, your player account, our games, promotions, and related services. By registering, logging in, or otherwise using the platform, you agree to these terms and to any additional rules that apply to specific games or promotions. This page explains the main rights, responsibilities, and limits that apply when you use our services, and it sets clear expectations about how the site operates.

Who may use Fortune Bay Casino

Fortune Bay Casino is intended for adults only. You must be of legal gambling age where you are located to register and play. It is your responsibility to ensure that online gambling is lawful where you are accessing the site.

We may restrict or block access from certain locations, or limit services based on local rules, licensing requirements, or geolocation checks. If you are outside the areas where our services are permitted, you must not attempt to use the platform.

Account registration

To create an account you must provide accurate, current, and complete information. Accounts must be registered in your legal name and may not be created or used on behalf of another person.

The number of accounts you may hold is determined by the operator. Multiple accounts, shared accounts, sold accounts, or accounts opened with false details are prohibited. We may suspend or close accounts that violate these rules.

Identity checks and verification

We may request documents or information to verify your identity, age, address, or payment method ownership. Typical requests include government-issued identification, proof of address, and proof of payment. Verification helps protect your account, supports compliance with anti-money laundering rules, and ensures fair play.

Verification requests should be completed promptly. Until verification is complete, we may limit deposits, play, or withdrawal functions for your account.

Use of your player account

You are responsible for maintaining the confidentiality of your login details and for all activity on your account. Do not share your password or account access with others, and notify support immediately if you suspect unauthorized use.

Accounts are personal and nontransferable. You may not assign, sell, or give access to your account to anyone else. If we reasonably suspect account sharing or misuse, we may suspend access pending investigation.

Deposits, withdrawals, and balances

We accept a range of payment methods, including MasterCard and Visa, with transactions conducted in United States dollars. Payment options, processing times, limits, fees, and availability may vary by method and by location.

Withdrawal requests may be subject to verification and review before approval. We may delay or hold transactions where checks are required to confirm identity, ownership of funds, or to investigate suspected misuse. Processing times depend on the chosen method and the third-party provider.

Please note: the availability of a specific payment method at any given time is not guaranteed.

Bonuses, free spins, and promotional offers

Bonuses, free spins, and other promotions are offered under separate bonus terms that apply in addition to these conditions. Promotional rules commonly include:

• eligibility criteria,
• wagering requirements,
• time limits,
• game contribution restrictions, and
• maximum conversion or withdrawal rules.

Our welcome offer, such as Up to 100 Free Spins, is subject to those specific bonus terms. Always review the applicable promotion terms before participating, and be aware that offers may be limited to certain locations, account types, or verification statuses.

Game availability and service access

We aim to provide access to our casino games, including slots, blackjack, roulette, video poker, and live dealer titles supplied by partners such as Pragmatic Play. Game availability may vary by location, device, or regulatory constraints.

Games, features, or promotions may be added, removed, suspended, or limited at any time for reasons that include maintenance, software updates, regulatory requirements, or technical issues. You should not assume that every game or feature will always be available.

Fair play and prohibited behavior

Players must use the platform in a fair and honest way. Prohibited conduct includes, but is not limited to:

• fraud, collusion, or coordinated play intended to gain an unfair advantage,
• using false information or false identities,
• chargeback abuse, bonus abuse, or exploitation of errors,
• attempting to manipulate games, systems, or promotional mechanics, and
• using unauthorized software, bots, or automated play methods.

Using a VPN or other tools to circumvent geolocation or access restrictions is not permitted. We reserve the right to take action if misuse is detected.

When we may limit or close accounts

If we reasonably believe an account has breached these rules, failed verification, or engaged in misuse, we may refuse service, suspend or close the account, withhold or reverse bonuses, freeze transactions, or restrict access to certain features. Any restrictions will be applied fairly and in line with applicable regulations.

Where appropriate, we will communicate the reason for an action and the steps required to resolve issues. We do not employ aggressive or threatening language when taking these measures.

Errors, mistakes, and technical issues

Technical errors can happen. If a game malfunction, incorrect balance, erroneous bonus, or display mistake occurs, we may correct the error and take reasonable steps to address any consequences. That may include voiding bets, reversing payments, adjusting balances, or retracting offers issued in error.

We will handle mistakes in a fair and transparent way. If you believe an error has affected your account, contact support with full details and documentation where available.

Responsible play and player protection

Gambling should be treated as entertainment, not as a way to earn income. We provide tools and resources to help you manage play, including deposit limits, session reminders, time-outs, and self-exclusion where available.

If you feel your play is becoming a problem, please use the available tools or contact support for guidance. For information on safer play and local support services, see our Responsible Gaming page.

Intellectual property

The website design, text, graphics, logos, software, and other original materials are the property of Fortune Bay Casino or our licensors. You may use site content for personal, noncommercial purposes only. Reproduction, republication, distribution, or commercial exploitation of site content without permission is prohibited.

Third-party providers and linked services

Some games, payment services, and technical components are provided by third-party suppliers. Those services are subject to their own availability, terms, and operational limits. We are not responsible for interruptions or faults caused by external providers.

The site may include links to other sites. We are not responsible for the content or practices of linked sites, and a link does not imply endorsement.

Limitation of liability

While we operate the platform with care, we are not liable for losses or damages arising from circumstances beyond our reasonable control, including technical interruptions, third-party failures, internet outages, unsupported devices, or force majeure events.

We are also not responsible for losses resulting from your misuse of the service, failure to follow instructions, or actions of other users. Remedies available to you in the event of an issue will be set out in applicable consumer laws and these terms.

No guarantees on uninterrupted access

The site and services are provided on an “as is” and “as available” basis. We do not guarantee uninterrupted access, continuous availability, or error-free operation at all times. Maintenance, updates, and regulatory or security requirements may require temporary outages.

Changes to these conditions

We may update these terms from time to time. The latest version published on this page will apply from the date it is posted unless otherwise specified. We recommend that you review these conditions regularly; we may also notify registered players of material changes by email or site notices where appropriate.

Related policies you should review

These conditions work alongside other important policies, including our Privacy Policy, Responsible Gaming page, Bonus Terms, AML and KYC policy, and Cookie Policy. Reviewing those pages will give you a fuller picture of how we operate.

Contacting support

If you have questions about these conditions, verification requests, or account issues, contact our support team via live chat on the site or by email at support@fortunebays.com. Our support team will help with account queries, payment questions, and guidance on the rules that apply to your use of the platform.

These conditions are intended to create clear, fair expectations for the use of Fortune Bay Casino. Continued use of the site indicates your acceptance of these rules and any updates posted here.