Support

Our support team is available around the clock to help with account issues, payments, gameplay questions, or anything else that interrupts your fun. The fastest way to get help is live chat, but you can also email us at support@fortunebays.com or call the phone number listed in the casino footer or Contact page. We aim to make each interaction personal, clear, and solution-focused.

Response times you can expect

• Live chat: Typically connects within 1–2 minutes for registered players, and most issues are resolved during the session.
• Phone: Expect to be connected quickly, with most calls handled within a few minutes depending on call volume.
• Email: Typical replies arrive within 12–24 hours, and more complex cases get prioritized for faster follow-up.

All response times are typical targets, not guaranteed, and depend on the volume of requests and the complexity of your issue.

24/7 availability and what that means for you

We provide 24/7 customer service so you can get help any time, whether you’re troubleshooting a slot round, checking a deposit, or confirming Player’s Club rewards. Our team is trained on account, transaction, and gameplay issues, including Pragmatic Play titles such as Aztec Gems Megaways Slots and Treasure Wild Slots, so you can expect knowledgeable answers about game features and bonus mechanics.

Read our full Fortune Bay Casino review for more details on games and features.

Quick self-help — FAQs and the Help Center

If you prefer to find answers on your own, our Help Center covers the most common questions:

These articles are designed so you can get back to playing faster, but support is always available if you need extra help.

What to include when you contact us

To speed up resolution, please have the following ready when you reach out:

• Your account username or Player’s Club number.
• A clear description of the issue, including game title and platform (mobile or desktop).
• Screenshots or timestamps for transaction or gameplay problems.
• Any error messages or machine identifiers if you’re reporting kiosk or floor issues.

Providing these details helps our team investigate and resolve issues faster.

How we handle payments and account questions

Support can walk you through deposits and withdrawals made with MasterCard or Visa and explain how credits and rewards appear on your account. We aim for fast processing and transparent answers, and we can direct more detailed cashout questions to the payments team. If you need help with bonus eligibility, expiration, or redemption (for example, the New Member Sign-Up Fortune Play or Border Bucks details), our agents will point you to the relevant terms and next steps.

Trusted, knowledgeable support that stays with you

Our team is committed to resolving problems promptly and respectfully. Whether it’s a quick rules clarification for a bonus, help with a kiosk swipe, or a transaction question, we treat every issue seriously and follow up until it’s settled. Customer safety, clear communication, and fair handling are our priorities.

If you need help now, open live chat for the fastest response, send an email to support@fortunebays.com, or call the number in the footer. Our support staff will guide you through the next steps and reference terms and conditions as needed so you always know where you stand.