FAQ

Creating an account is quick. Click "Sign Up", fill in your name, address, email, and a secure password, and confirm your age — membership is restricted to people 18 years of age or older. You may be asked to accept our terms and conditions and verify your email before you can deposit.Before you deposit, add a payment method like MasterCard or Visa and confirm your preferred currency is in United States dollars. We recommend completing identity verification early to avoid withdrawal delays. If you run into trouble, contact live chat or email support@fortunebays.com for step-by-step help.

Fortune Bay Casino offers a range of promotions. Online new players may be eligible for up to 100 free spins on select Pragmatic Play slots, subject to the promotion’s terms. On-site Player’s Club members can also opt into the New Member Sign-Up promotion for a chance to win up to $500 in "Fortune Play" via kiosk redemption through December 31, 2026.All bonuses require opt-in where stated, and each promotion has specific rules, wagering requirements, and expiry windows. For example, Fortune Play typically expires 24 hours after it is awarded and has no separate cash value — you keep the winnings generated from it, subject to the promotion’s terms. Always read the terms and conditions before claiming.

At this time, Fortune Bay Casino does not issue general no-deposit bonus codes for online accounts. Most offers require opt-in, a deposit, or an in-person action at the Player’s Club kiosk to activate. If a no-deposit code becomes available, it will be announced on the promotions page and will include clear activation steps and conditions.Always check the terms for expiration dates, wagering requirements, and eligibility. If you believe you received a code in error, contact support@fortunebays.com for verification.

We accept major payment methods like MasterCard and Visa in United States dollars. Deposits typically process instantly, letting you start playing right away. Withdrawals require account verification, and processing times depend on the payment method and any required reviews.Fortune Play credit is non-cashable itself; you can convert it into slot play and keep any winnings subject to the promotion’s rules. Be aware of deposit and withdrawal limits, potential bank or card fees, and verification holds. For the fastest payouts, complete KYC verification ahead of time. Contact support@fortunebays.com or use live chat for deposit or withdrawal questions, and refer to the terms for any applicable fees and timelines.

Wagering requirements specify how many times you must bet a bonus amount before you can withdraw bonus-related winnings. For example, if a bonus requires 20x wagering, you must wager the bonus amount 20 times at eligible games before cashing out. Requirements vary by promotion, and contribution rates for different games may differ.Fortune Play works differently: it has no cash value, but any winnings generated from Fortune Play are typically credited to your account and treated according to the promotion’s rules. Fortune Play usually expires 24 hours after issuance, so use it quickly. Always read the promotion’s terms and conditions to understand exact wagering multipliers, eligible games, and expiration rules.

Yes. Fortune Bay’s site and featured Pragmatic Play titles are optimized for mobile web browsers, so you can play slots, table games, and select casino features on most modern smartphones and tablets. No separate app is required for many games; launch them in your browser for instant play.Geolocation tools may be used to confirm where you are playing from and ensure you’re in a location where play is permitted. If a game won’t load, make sure your browser and operating system are up to date, clear cache and cookies, and allow location services if prompted. Contact support@fortunebays.com for device-specific assistance.

Fortune Bay features a strong lineup of slots and table games, including blackjack, roulette, video poker, and live dealer titles. We work with well-known providers like Pragmatic Play to bring quality content to players.We translate technical terms into player benefits: higher RTP often means better long-term payout potential, more paylines can create more chances to win per spin, and low volatility games tend to return smaller, more frequent wins while high volatility games offer larger, less frequent payout potential. Availability of specific titles may vary by state or promotion, so check game listings and promotion rules before you play.

Fortune Bay operates in compliance with applicable regulations in jurisdictions where it is authorized to operate, and it follows industry-standard security and fairness practices. Games use random number generation and are subject to independent testing and audits where required.We protect player accounts with encryption and secure systems, and we require KYC verification to ensure safe, legal play. No site can guarantee results, so remember odds vary by game. Review our terms and conditions for full details on licensing, auditing, and game fairness.

Verification typically requires a government-issued photo ID, proof of address (like a utility bill or bank statement), and sometimes a payment method verification. Members must be at least 18 years of age.Processing time varies but is often completed within a few business days. Delays can occur if documents are unclear or require additional review. Complete verification early to avoid holds on withdrawals. If support requests more information, provide it promptly via the secure upload options in your account or by contacting support@fortunebays.com.

If a game freezes, fails to load, or you experience unexpected behavior, try these steps first: refresh your browser, clear cache and cookies, update your browser or app, and ensure a stable internet connection. If you’re on mobile, check that location services are active and browser permissions are allowed.If problems persist, capture screenshots, note the time and game name, and contact live chat or email support@fortunebays.com with the details. Our team will troubleshoot, investigate transaction records, and advise next steps. Keep in mind maintenance windows or scheduled updates may temporarily affect availability.

\"Fortune Play" is awarded as free slot play and has no independent cash value; winnings from Fortune Play are treated as cashable winnings per the promotion’s rules. Fortune Play typically expires 24 hours after it is awarded, so use it quickly.Player’s Club points expire after 15 months of account inactivity, and earned rewards or comps expire after 90 days. Specific promotions may have different expiry rules, so always check the terms and conditions attached to any offer to avoid losing unused credits.

Fortune Bay promotes safe play with tools and policies to help you stay in control. You can set deposit limits, session reminders, loss limits, and opt into self-exclusion if needed. Account security is enforced through password best practices, two-factor authentication where available, and KYC checks.If you feel your gambling is becoming a problem, contact support@fortunebays.com for account options and resources, and consult recognized support organizations in the United States for additional help. Remember, participation is restricted to individuals 18 years of age or older, and all promotional terms apply.